If the total delivery time has passed and your order still hasn't arrived, allow up to 2 extra days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us at info@marquessy.com, quoting your order number.

Orders placed before 16:00 GMT are processed the same business day.

No, all returns are processed without any restocking fees.

To initiate a return, please contact us at info@marquessy.com. Items must be unused and returned in their original packaging with all original tags attached.

• Step 1 – Contact Us: Email info@marquessy.com with your order number and reason for the return. Returns without prior approval will not be processed.
• Step 2 – Follow Our Instructions: Once your return is approved, we'll provide you with the necessary shipping details and return instructions.
• Step 3 – Package Carefully: Pack the item securely to avoid damage during transit.
• Note: Return shipping costs are the responsibility of the customer.

To ensure complete traceability, all orders include tracking details. As soon as your package ships, we'll email you the tracking details.

You can find the full list of accepted payment options on our Payment Options page.