Return and Refund Policy
We want you to be happy with your purchase. If something isn’t quite right, here’s how returns, refunds, and exchanges work for orders shipped to the United Kingdom.
Important Information
Return Window
30 days from the delivery date
Restocking Fee
None
Refund Timeline
Processed within 7 days after approval
Return Shipping
Customer is responsible for return shipping costs
Exchanges
It is possible to exchange products
Return Requirements
You can return items within 30 days from the delivery date. To initiate a return, please contact us at info@marquessy.com. Items must be unused and returned in their original packaging with all original tags attached. Returns requested after the 30-day period will not be accepted.
How to Return an Item:
Step 1 – Contact Us: Email info@marquessy.com with your order number and reason for the return. Returns without prior approval will not be processed.
Step 2 – Follow Our Instructions: Once your return is approved, we'll provide you with the necessary shipping details and return instructions.
Step 3 – Package Carefully: Pack the item securely to avoid damage during transit.
Note: Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. This process typically takes up to 7 days after approval. No restocking fees will be applied.
Exchanges
If you would like to exchange an item, please contact us at info@marquessy.com with the details of your request. Our team will provide you with step-by-step instructions for completing the exchange. To qualify for an exchange, items must be unused and returned in their original packaging, and have all original tags attached. Once your email has been received, we will guide you through the process and arrange the exchange accordingly.
Order Cancellations
If you need to cancel your order, reach out to us at info@marquessy.com as soon as possible. We'll do our best to accommodate your request, but please note that cancellations cannot be guaranteed once the order has started processing.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please send a photo and details to info@marquessy.com. We'll make arrangements to send you a replacement or the correct item as soon as possible.
This Policy is subject to our Terms of Service.
If you need any assistance or have a question, our team is here to help. Feel free to reach out through any of the contact options provided below.
Contact Information
Customer Service Hours:
Monday to Friday: 10:00-18:00 GMT
Email: info@marquessy.com
Phone Number: +31682767686
Contact Form
Company Information
Marquessy is owned and operated by Commerce Link, a company registered in the Netherlands.
Registration Number: 90847873
Address:
Koningin Julianaweg 12, 7433 DA Schalkhaar, Netherlands